Posted May 18, 2024
Yesterday I could use Gog no problem, but suddenly today whenever I click on it, I can't get it to open. When I click on the shortcut, nothing happens, even if I try to run GOG as an administrator. I already tried reinstalling.
I can still open games if I open their individual folders and click on them that way.
I cleared out programdata/GOG.com/Galaxy/logs, so I could read the new logs of what's happening, but I'm not computer literate enough to read the results.
GalaxyInitialization_eleveated.log says:
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Log started. Application version: 2.0.74.352 (2024-04-25 15:42).
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Operating system: Windows 11 10.0 (Build 22631) (IA32)
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Platform identification: win11 64-bit
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Current working directory: 'D:/GOG Galaxy', filesystem: 'NTFS'.
2024-05-17 17:09:52.457 [Information][ (0)] [TID 2536][galaxy_client]: Detected no other application instance (no lock file).
2024-05-17 17:09:52.457 [Information][ (0)] [TID 2536][galaxy_client]: Requesting Client Service to delete stale lock files.
2024-05-17 17:09:53.980 [Information][ (0)] [TID 2536][galaxy_client]: Starting service 'GalaxyClientService' asynchronously.
2024-05-17 17:09:54.011 [Information][ (0)] [TID 2536][galaxy_client]: GalaxyClientService started properly.
2024-05-17 17:09:54.011 [Warning][ (0)] [TID 2536][galaxy_client]: Exception during sending request to service: Timeout
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Sending message of type 29 [Sequence Number: 4138963980], rseq 0, size 149 (bytes sent: 149), completed OK
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Request sent [Sequence Number: 4138963980], waiting for response...
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Sending data for the delete stale lock file request to Client Service succeeded.
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Used DeelevateStrategy to launch application. Command-line parameters:
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Requesting service to run process: D:\GOG Galaxy\GalaxyClient.exe, with arguments: "D:\GOG Galaxy\GalaxyClient.exe" /deelevated.
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Starting service 'GalaxyClientService' asynchronously.
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Requesting service to run process
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Sending message of type 1 [Sequence Number: 3591011553], rseq 0, size 235 (bytes sent: 235), completed OK
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Request sent [Sequence Number: 3591011553], waiting for response...
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Sending data for run process request to service complete
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Initialization strategy 'DeelevateStrategy' returned exit code 'Privilege de-elevation is needed.'. The client will exit.
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Stopping service 'GalaxyClientService' asynchronously.
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Service GalaxyClientService stop command issued.
While GalaxyClientService.log says:
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Log started. Application version: 2.0.74.352 (2024-04-25 15:42).
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Platform identification: win11 64-bit
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Current working directory: 'C:/WINDOWS/system32', filesystem: 'NTFS'.
2024-05-17 17:09:54.011 [Information][ (0)] [TID 7004][galaxy_service]: Service starting
2024-05-17 17:09:54.011 [Information][ (0)] [TID 7004][galaxy_service]: Started to listen on port 9978
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Creating service connection handler for peer 127.0.0.1:58039 (PID: 28524)
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58039'.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.031 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Received DeleteStaleLockFilesRequest 4138963980.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Checking if lock file of 'GalaxyClient.exe' is stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Lock file is not locked, can't be stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Checking if lock file of 'GalaxyUpdater.exe' is stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Lock file is not locked, can't be stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Checking if lock file of 'GOG Galaxy Notifications Renderer.exe' is stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Lock file is not locked, can't be stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Sending response of type 30 [Sequence Number: 4138963980], rseq 4138963980, size 152 (bytes sent: 152), completed OK
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58039'.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.031 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Connection closed by remote host
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Deleting service connection handler for peer 127.0.0.1:58039 (PID: 28524)
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Creating service connection handler for peer 127.0.0.1:58040 (PID: 28524)
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58040'.
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.047 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Received LaunchElevatedRequest 3591011553
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: RunUserProcess will use current user impersonation for elevated process: "D:\GOG Galaxy\GalaxyClient.exe" /deelevated
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Default working dir: D:\GOG Galaxy\
2024-05-17 17:09:55.047 [Warning][#1 (1)] [TID 11232][galaxy_service]: Waiting for process initialization failed. Return code: 4294967295.
2024-05-17 17:09:55.047 [Warning][#1 (1)] [TID 11232][galaxy_service]: Waiting for process initialization failed for D:\GOG Galaxy\GalaxyClient.exe.
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Created not elevated process (id: 20920) as user. Process path: D:\GOG Galaxy\GalaxyClient.exe, command line "D:\GOG Galaxy\GalaxyClient.exe" /deelevated , working directory: D:\GOG Galaxy\
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: LaunchElevatedRequest complete: 0
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Sending message of type 2 [Sequence Number: 0], rseq 3591011553, size 158 (bytes sent: 158), completed OK
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: LaunchElevatedRequest response sent
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58040'.
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.047 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Connection closed by remote host
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Deleting service connection handler for peer 127.0.0.1:58040 (PID: 28524)
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Stopping service server.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Waking up the socket reactor to handle 'stop' command.
2024-05-17 17:09:55.126 [Information][#1 (1)] [TID 11232][galaxy_service]: Service inactivity timeout exceeded or reactor was woken up. Terminating.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Waiting for the socket reactor thread to join.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Service server stopped.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Service stopped
I can still open games if I open their individual folders and click on them that way.
I cleared out programdata/GOG.com/Galaxy/logs, so I could read the new logs of what's happening, but I'm not computer literate enough to read the results.
GalaxyInitialization_eleveated.log says:
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Log started. Application version: 2.0.74.352 (2024-04-25 15:42).
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Operating system: Windows 11 10.0 (Build 22631) (IA32)
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Platform identification: win11 64-bit
2024-05-17 17:09:52.363 [Information][ (0)] [TID 2536][galaxy_client]: Current working directory: 'D:/GOG Galaxy', filesystem: 'NTFS'.
2024-05-17 17:09:52.457 [Information][ (0)] [TID 2536][galaxy_client]: Detected no other application instance (no lock file).
2024-05-17 17:09:52.457 [Information][ (0)] [TID 2536][galaxy_client]: Requesting Client Service to delete stale lock files.
2024-05-17 17:09:53.980 [Information][ (0)] [TID 2536][galaxy_client]: Starting service 'GalaxyClientService' asynchronously.
2024-05-17 17:09:54.011 [Information][ (0)] [TID 2536][galaxy_client]: GalaxyClientService started properly.
2024-05-17 17:09:54.011 [Warning][ (0)] [TID 2536][galaxy_client]: Exception during sending request to service: Timeout
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Sending message of type 29 [Sequence Number: 4138963980], rseq 0, size 149 (bytes sent: 149), completed OK
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Request sent [Sequence Number: 4138963980], waiting for response...
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Sending data for the delete stale lock file request to Client Service succeeded.
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Used DeelevateStrategy to launch application. Command-line parameters:
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Requesting service to run process: D:\GOG Galaxy\GalaxyClient.exe, with arguments: "D:\GOG Galaxy\GalaxyClient.exe" /deelevated.
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Starting service 'GalaxyClientService' asynchronously.
2024-05-17 17:09:55.031 [Information][ (0)] [TID 2536][galaxy_client]: Requesting service to run process
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Sending message of type 1 [Sequence Number: 3591011553], rseq 0, size 235 (bytes sent: 235), completed OK
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Request sent [Sequence Number: 3591011553], waiting for response...
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Sending data for run process request to service complete
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Initialization strategy 'DeelevateStrategy' returned exit code 'Privilege de-elevation is needed.'. The client will exit.
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Stopping service 'GalaxyClientService' asynchronously.
2024-05-17 17:09:55.047 [Information][ (0)] [TID 2536][galaxy_client]: Service GalaxyClientService stop command issued.
While GalaxyClientService.log says:
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Log started. Application version: 2.0.74.352 (2024-04-25 15:42).
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Platform identification: win11 64-bit
2024-05-17 17:09:54.011 [Information][ (0)] [TID 11524][galaxy_service]: Current working directory: 'C:/WINDOWS/system32', filesystem: 'NTFS'.
2024-05-17 17:09:54.011 [Information][ (0)] [TID 7004][galaxy_service]: Service starting
2024-05-17 17:09:54.011 [Information][ (0)] [TID 7004][galaxy_service]: Started to listen on port 9978
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Creating service connection handler for peer 127.0.0.1:58039 (PID: 28524)
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58039'.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.031 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Received DeleteStaleLockFilesRequest 4138963980.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Checking if lock file of 'GalaxyClient.exe' is stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Lock file is not locked, can't be stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Checking if lock file of 'GalaxyUpdater.exe' is stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Lock file is not locked, can't be stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Checking if lock file of 'GOG Galaxy Notifications Renderer.exe' is stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Lock file is not locked, can't be stale.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Sending response of type 30 [Sequence Number: 4138963980], rseq 4138963980, size 152 (bytes sent: 152), completed OK
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58039'.
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.031 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Connection closed by remote host
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Deleting service connection handler for peer 127.0.0.1:58039 (PID: 28524)
2024-05-17 17:09:55.031 [Information][#1 (1)] [TID 11232][galaxy_service]: Creating service connection handler for peer 127.0.0.1:58040 (PID: 28524)
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58040'.
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.047 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Received LaunchElevatedRequest 3591011553
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: RunUserProcess will use current user impersonation for elevated process: "D:\GOG Galaxy\GalaxyClient.exe" /deelevated
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Default working dir: D:\GOG Galaxy\
2024-05-17 17:09:55.047 [Warning][#1 (1)] [TID 11232][galaxy_service]: Waiting for process initialization failed. Return code: 4294967295.
2024-05-17 17:09:55.047 [Warning][#1 (1)] [TID 11232][galaxy_service]: Waiting for process initialization failed for D:\GOG Galaxy\GalaxyClient.exe.
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Created not elevated process (id: 20920) as user. Process path: D:\GOG Galaxy\GalaxyClient.exe, command line "D:\GOG Galaxy\GalaxyClient.exe" /deelevated , working directory: D:\GOG Galaxy\
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: LaunchElevatedRequest complete: 0
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Sending message of type 2 [Sequence Number: 0], rseq 3591011553, size 158 (bytes sent: 158), completed OK
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: LaunchElevatedRequest response sent
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Received a message from process connected at '127.0.0.1:58040'.
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Determined sender to be 'D:\GOG Galaxy\GalaxyClient.exe' (PID: 28524)
2024-05-17 17:09:55.047 [Notice][#1 (1)] [TID 11232][galaxy_service]: The sender was recognized as a trusted client (GalaxyClient).
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Connection closed by remote host
2024-05-17 17:09:55.047 [Information][#1 (1)] [TID 11232][galaxy_service]: Deleting service connection handler for peer 127.0.0.1:58040 (PID: 28524)
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Stopping service server.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Waking up the socket reactor to handle 'stop' command.
2024-05-17 17:09:55.126 [Information][#1 (1)] [TID 11232][galaxy_service]: Service inactivity timeout exceeded or reactor was woken up. Terminating.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Waiting for the socket reactor thread to join.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Service server stopped.
2024-05-17 17:09:55.126 [Information][ (0)] [TID 7004][galaxy_service]: Service stopped
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