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GOG GALAXY 2.0 discussionOffline(11 posts)(11 posts)
(11 posts)
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This is my favourite topic
Posted February 14, 2023
Hi, my GOG is still offline, but i can buy a game or add free, by using offline GOG... problem is, i cant download my games, because GOG is offline. Anyone have any advice please?
Posted February 14, 2023
Hello,

Disable IPv6 and restart your system.

If that doesn't help, double-check that the GOG Galaxy executables have Internet access through your firewall or router.

If that also doesn't fix things, this could be a result of GalaxyClientService.exe crashing constantly in the latest version. You can downgrade to 2.0.55.99.
Posted February 20, 2023
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Ice_Mage: Hello,

Disable IPv6 and restart your system.

If that doesn't help, double-check that the GOG Galaxy executables have Internet access through your firewall or router.

If that also doesn't fix things, this could be a result of GalaxyClientService.exe crashing constantly in the latest version. You can downgrade to 2.0.55.99.
Still not working, but thx
Posted February 20, 2023
And i dont know why it is impossible contact support, and now i am not able to sign in to client absolutly. Only discusion is working for me.
Posted February 20, 2023
If you haven't do so already, open a support ticket.
Posted February 20, 2023
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Ice_Mage: If you haven't do so already, open a support ticket.
what?
Posted February 20, 2023
1. Open the Support menu at the top of this page and choose GOG Galaxy.
2. On the next page, scroll down to the bottom and click the Contact Us button.
3. If you're having trouble with the chatbot, refer to the aforementioned directions from staff.
Posted February 21, 2023
the ip6 thing is the US people so unless you are using a VPN it wont be that

what os are you running?
where is Galaxy installed i.e, what path C: Galaxy, D Galaxy ?

you say you can buy a game which means you do have an active account so its prob a script error
Posted February 21, 2023
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Ice_Mage: 1. Open the Support menu at the top of this page and choose GOG Galaxy.
2. On the next page, scroll down to the bottom and click the Contact Us button.
3. If you're having trouble with the chatbot, refer to the aforementioned directions from staff.
i tried many times. When i click on GOG in support menu, on next page i am not signed anymore and i dont have chance to talk with chatbot, for some reason nothing is working, just reload page. I try refer there so. thank you
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ussnorway: the ip6 thing is the US people so unless you are using a VPN it wont be that

what os are you running?
where is Galaxy installed i.e, what path C: Galaxy, D Galaxy ?

you say you can buy a game which means you do have an active account so its prob a script error
My OS is Win10 and path is D/GOG Galaxy
Post edited February 21, 2023 by Jiraak
Posted February 21, 2023
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Jiraak: i tried many times. When i click on GOG in support menu, on next page i am not signed anymore and i dont have chance to talk with chatbot, for some reason nothing is working, just reload page.
You can try e-mailing support (at) gog (dot) com instead.
The chatbot issue is probably caused by one of your content blocking browser add-ons.
Posted March 03, 2023
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Jiraak: i tried many times. When i click on GOG in support menu, on next page i am not signed anymore and i dont have chance to talk with chatbot, for some reason nothing is working, just reload page.
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Ice_Mage: You can try e-mailing support (at) gog (dot) com instead.
The chatbot issue is probably caused by one of your content blocking browser add-ons.
you have true with chatbot, waiting for answer

sendig many thanks and flowers :)
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This is my favourite topic
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GOG GALAXY 2.0 discussionOffline(11 posts)(11 posts)
(11 posts)