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I cannot connect any accounts in Galaxy launcher. Clicking 'connect' literally does nothing. I was previously logged into Epic but I can't connect it either. I'm using Windows 10 if that's relevant.
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Same problem. I wrote to the support service, they didn't help me, they didn't respond for a week, they just ignored me. The problem started after the last GOG GALAXY update, they can't fix it for a few weeks. Now I can't even disconnect my accounts from GOG! Windows has nothing to do with it, I tried it on different computers and operating systems. The problem is a bad GOG GALAXY update.
Same problem here. Reinstalled Galaxy with 2.0.58 update. Can't connect any platforms. EGS account just infinitely connecting, while Steam, EA and Uplay do connect, but after few minutes goes completely offline and never return back to normal
Same here, but for me a restart of Galaxy helps ... temporary in hope of a fix ;-)
Yeah, close (with "Exit") and restart the client
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powergod: Yeah, close (with "Exit") and restart the client
Nope, doesn't work, after connection of platform, and after they turn offline, restart of Galaxy client ends in disconnection of all accounts
Post edited February 07, 2023 by ArlekinV
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powergod: Yeah, close (with "Exit") and restart the client
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ArlekinV: Nope, doesn't work, after connection of platform, and after they turn offline, restart of Galaxy client ends in disconnection of all accounts
From your description this is a different issue than the one described in the first post.

What do you mean with "after they turn offline" ?
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ArlekinV: Nope, doesn't work, after connection of platform, and after they turn offline, restart of Galaxy client ends in disconnection of all accounts
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powergod: From your description this is a different issue than the one described in the first post.

What do you mean with "after they turn offline" ?
Currently i have four connection - EGS, Origin, Uplay and Steam. EGS after insertion of credentials never connects and in infinite "connecting" status. Others connection do connect, but after few minutes they turn into "Connection offline" with retry option that does nothing. If i restart Galaxy app with connections that are offline - everything just resets to the point that none of the accounts is connected and none of account info was added. To do a little summary - i can use only gog account and can't use any other connections, that's started after 2.0.58 update.
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powergod: From your description this is a different issue than the one described in the first post.

What do you mean with "after they turn offline" ?
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ArlekinV: Currently i have four connection - EGS, Origin, Uplay and Steam. EGS after insertion of credentials never connects and in infinite "connecting" status. Others connection do connect, but after few minutes they turn into "Connection offline" with retry option that does nothing. If i restart Galaxy app with connections that are offline - everything just resets to the point that none of the accounts is connected and none of account info was added. To do a little summary - i can use only gog account and can't use any other connections, that's started after 2.0.58 update.
Then your problem seems created by the EGS integration, because Galaxy launches integrations one after another, if one integration fails to finish its job or goes to a loop, all the others after that one will not even start.

I don't have this issue, but a similar one, that makes visible how Galaxy works with integrations, and looking at their list on the settings at the start of Galaxy, this is what happens:
- All of the ones that are starting are without a button
- The first 2 at some point shows a button with the "Disconnect" label, while all the others still have no button
- Then Indiegala starts connecting, and it is SUPER SLOW... when it finally is connected (because in this case it is actually able to finish the connection), ALL the integrations that still weren't connected are in a "Retry" status.
- I then "Retry" the remaining ones and them connects without issues.

If I remove the Indiegala integration, all the others connects without issues at the beginning.

In your case, the EGS integration seems not only slow, but unable to finish its job, and because it doesn't finish, Galaxy will never starts the integrations that are in line after it.

The integration launch order chosen by Galaxy is obscure to me, but it's always the same at every start.

In my case, could have been useful to put Indiegala as the last Integration launched, but I don't know if it's possible to hack the launch order...

In your case, should be better to remove or substitute that not working integration, at least until you can find a solution to that connection problem.
Post edited February 08, 2023 by powergod
No accounts are connecting ..connect button doesn't work
Attachments:
Post edited February 10, 2023 by cudaker
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ArlekinV: Currently i have four connection - EGS, Origin, Uplay and Steam. EGS after insertion of credentials never connects and in infinite "connecting" status. Others connection do connect, but after few minutes they turn into "Connection offline" with retry option that does nothing. If i restart Galaxy app with connections that are offline - everything just resets to the point that none of the accounts is connected and none of account info was added. To do a little summary - i can use only gog account and can't use any other connections, that's started after 2.0.58 update.
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powergod: Then your problem seems created by the EGS integration, because Galaxy launches integrations one after another, if one integration fails to finish its job or goes to a loop, all the others after that one will not even start.

I don't have this issue, but a similar one, that makes visible how Galaxy works with integrations, and looking at their list on the settings at the start of Galaxy, this is what happens:
- All of the ones that are starting are without a button
- The first 2 at some point shows a button with the "Disconnect" label, while all the others still have no button
- Then Indiegala starts connecting, and it is SUPER SLOW... when it finally is connected (because in this case it is actually able to finish the connection), ALL the integrations that still weren't connected are in a "Retry" status.
- I then "Retry" the remaining ones and them connects without issues.

If I remove the Indiegala integration, all the others connects without issues at the beginning.

In your case, the EGS integration seems not only slow, but unable to finish its job, and because it doesn't finish, Galaxy will never starts the integrations that are in line after it.

The integration launch order chosen by Galaxy is obscure to me, but it's always the same at every start.

In my case, could have been useful to put Indiegala as the last Integration launched, but I don't know if it's possible to hack the launch order...

In your case, should be better to remove or substitute that not working integration, at least until you can find a solution to that connection problem.
It's actually a very descent idea, but big problem is - Epic Game Store connection is officially integrated into Galaxy 2.0 and i'm not sure that removing it will not end up in client re-download it again after another lousy update.

Update #1: Today every connection returned back to normal state - can connect accounts, statistics gathering as usual and no dissconnections or else - looks like it was server side problems
Post edited February 12, 2023 by ArlekinV
Same problem here. One day it started working again and they were all connected. Next day it stopped working again.
It's still happening as of latest beta, very sad that nobody seems to care enough to fix such a big bug.
It won't connect because they left it (their most important feature which is practially the main "selling point" of their launcher) to the community, it seems. That's what the support told me. Bethesda style work flow. You now have to download the necessary extensions on github. I have no idea how to make them work tbh as I'm not good with that kinda stuff.
Post edited July 20, 2023 by Casshio
Today I had a look at the code of the integrations that I use, and I want to share this founding.

Just a recap about the issue I had:

- After launching Galaxy, all the Integration were starting connection, but only few were able to connect at the first try, the others I had to click "retry" to make them connect.
- Time ago I found that the issue was created by the "Indiegala" integration, because it was too slow to connect, and the other integrations called after it were put in a waiting state, ending with a timeout.

My only "working" solution was to disconnect that integration... but I needed it... I have too many games in there that I want listed...

But now seems like I found the definitive solution for my issue !!!

I added a waiting time of 10 seconds to the Indiegala integration, to let the other integrations finishing their connection correctly.

File modified:
%appdata%\..\Local\GOG.com\Galaxy\plugins\installed\indiegala_v0.1.0\plugin.py
Added lines:
# Waiting time before starting connection (to prioritize other Integrations)
time.sleep(10) # Sleep for 10 seconds
Part of the code to show where the lines were added:
async def authenticate(self, stored_credentials=None):
# Waiting time before starting connection (to prioritize other Integrations)
time.sleep(10) # Sleep for 10 seconds
if not stored_credentials:
return NextStep("web_session", AUTH_PARAMS)
self.http_client.update_cookies(stored_credentials)
try:
return await self.get_user_info()
except AuthenticationRequired:
return NextStep("web_session", SECURITY_AUTH_PARAMS, cookies=self.http_client.get_next_step_cookies(), js=SECURITY_JS)
Now Indiegala is the last integration that starts the connection, and can be as slow as it wants, because all the other integrations are already all connected !!

This solution can be used for every plugin, even for optimize the order of connection of all of them, just be aware that the ".py" file could have a different name for other integrations, but should contain an "authenticate" section similar to the one in the example.
Post edited February 16, 2024 by powergod