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Same problem here, while updating Outward (a 9 GB patch), Galaxy crashed and wasn't able to resume the download afterwards.

I lost track of this issue but now I realized that the whole game folder is missing, including its save files within! I've got a more or less recent backup, but things like this cannot happen. Seems to be a rather old issue as well, GOG really needs to speed up Galaxy development. >:-(

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azraal: However, while I lost a lot of time because I'm downloading mostly at night, I found a way to at least keep most of my downloads when retry doesn't work
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Thanks, I was able to resume my download successfully.
almost one year later, nothing has changed, I can't download a single game without E9 errors. and when it's downloading it may get 5-10MB/s. and I have over 200 games on GoG...

meanwhile, steam does 74MB/s all day long and never fails...
I'm truly sorry GoG, this is how you lose frustrating customers to steam & co
Post edited February 20, 2022 by schlangz
Dunno if this will work for anyone experiencing this problem still but I had this error for the past three days. When I verified/repaired and canceled out of it the game started downloading again. Sadly I lost my progress but my download speed went up for some strange reason.
I waited a few days to see if the error E9 would resolved itself (for Cyberpunk 1.5).
Sadly it didn't, but the instruction on the previous page allowed me to start it.

The download speeds are great for me, constant between 85-110 MB/s. However it's the only program where it uses 100% CPU to download a game (no issue on my side downloading at higher speed around 1GB/s).
Attachments:
speed109.jpg (178 Kb)
cpu100.png (180 Kb)
I finally found out what is the issue on my PC: I have MSI Dragon Center installed, which by default installs a program called "cfosspeed" that is accessible via "LAN Manager" in Dragon Center.

Once I uninstalled cfosspeed, my download speed on GoG is back to 100%!!!!!
My speed is what it should be, but still getting frequent E9 errors trying to install Cyberpunk.

Also, can't seem to verify the integrity of anything, which is why I'm installing it in the first place. Wouldn't let me play this morning until I'd verified the game files, but verification has never worked for me on Galaxy 2.0 every single time I've tried to do it, so I've uninstalled and am reinstalling now.
I don't know if this was just pure coincidence or not but I was getting ye olde:

E9: "The GOG servers returned an unknown error."

The update to the game (Pathfinder: Wrath of the Righteous) was going from 0% to 63% & then failing with the E9 error.

After looking through the GOG client logs & renaming folders & other file/folder/etc. diving, I found that if I renamed/deleted the following folder:

C:\Program Files (x86)\GOG Galaxy\Games\Pathfinder Wrath of the Righteous\!Downloads

The update was successfully able to be applied. It appeared to have to re-download whatever content was needed (it didn't d/l the entire game, which was good).

Hope that helps others.

- Sefra
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azraal: I might be wrong here but it really feels like E9 appears when you are downloading and an update happens. (That and the odd server is saturated on launch days)
It generally mess my download and no amount of retry seems to do the trick. My only option was to uninstall a re-launch the download from scratch (which was bad because I download at 300ko/s when the connection is good)

However, while I lost a lot of time because I'm downloading mostly at night, I found a way to at least keep most of my downloads when retry doesn't work

- Go in the download folder.
- Rename the game's folder (for exemple cyberpunk2077 ==> cyberpunk2077e . The name doesn't really matter).
- Go in galaxy and uninstall the game. It will throw an error, which is normal since the folder doesn't exist.
- Now the install button is clickable again, so click it
- When you are at the screen where you select the installation's location, select the place where the game was previously but Don't start the download
- Go in the download folder and rename the game folder to what it should be: cyberpunk2077e ==> cyberpunk2077
- Start the download.

The game should read the file and what was downloaded but it should work. You might loose a few go in the process but at least you won't loose everything.
I noted that sometime when the download is marked as done you must check the file, it download a bit more (for cyberpunk it was 20 gigs!) and then you can play.

I agree it's not ideal but I wouldn't be playing the game if not for this workaround.

In my opinion the reason we lose some of the files we downloaded (It actually used to happen to steam at some point), is that sometime a partially downloaded file that is corrupted or do not match what's on the download server, it's simply deleted and redownloaded.
And since most game engines are big fan of packing assets in big bloated archives, that means it redownload a chunk of the game each time.

Now I'm not cdpr or gog so those are speculations.
Hi 3 years later and I'm still having the same issue. However I found an alternative way that doesnt require any renaming/ potential file loss. If you go to the games setting and click repair, itll attempt to read your files. It didnt get anywhere for me so I x'd out of that, and when I went back to update, it didnt give an error and is actually installing now