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General discussion (archive)Best Buy screws up royally but won't make good(171 posts)(171 posts)
(171 posts)
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This is my favourite topic
Posted July 14, 2013
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shadowknight2814: It's not stealing... it's a pricing mistake. Some people got lucky and took advantage of a blantat mistake. They're not entitled to get a product that was clearly listed FAR below retail in error.
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Magnitus: Here, we have law against the practice, at least for retail:

http://www.opc.gouv.qc.ca/en/consumer/topic/price-discount/store/advice/policy-accuracy/#.UeItim0__4Y

For retail, I think it's a fair law (I'd have to think about it more in the context of online orders).

Many customers, upon hearing that the price is different will nonetheless feel pressure to buy the product once at the cash in order not to look stingy.

And let's not forget it's cheating customers who aren't vigilant about checking the bill.

This law discourages retailers from taking advantage of both those things.

For a while, the Best Buy in my area made many pricing mistakes and I got at least a handful of DVDs free due to pricing mistakes. They learned and now, they don't make those mistakes anymore.

Would they have learned if the law was not in place? I don't think so.
Exactly my point - they had to be MADE to act reasonably and fairly. That's just not good business no matter how you cut it in the corporate spreadsheet. Each person that was taken advantage of never went back to Best Buy - and if you do that with pricing, then you do it with defective merchandise and then you do it with horrible customer service, you whittle away your customer base relentlessly. Then you don't have the money to stock your stores, train your people properly, ensure best practices in handling merchandise etc...and this becomes a death spiral to your business...

As to Khandagar's point, in the US when a supermarket advertises a product for sale and they run out of the product before the listed sale date is over, they give "rain checks" for the sale price on the goods when they get them back in stock. Of course this means making another trip to the store so the onus is on the customer to go back for the goods at the sale price. But at least the sale remains valid ;-p
Posted July 14, 2013
So to everyone defending Best Buy right to back down on their deal cause of an error. Are you as a customer allowed to do the same? Can you for example agree that Best buy fix your PC (their fail squad) then come and say sorry, I didn't mean to order your service so I am not paying anything and going forward I will try to not make that error?
Didn't think so. People that defend big corporation are just beyond hope.
Posted July 14, 2013
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kaileeena: So to everyone defending Best Buy right to back down on their deal cause of an error. Are you as a customer allowed to do the same? Can you for example agree that Best buy fix your PC (their fail squad) then come and say sorry, I didn't mean to order your service so I am not paying anything and going forward I will try to not make that error?
Didn't think so. People that defend big corporation are just beyond hope.
Er... yes you could easily do that no problem, as long as they don't start fixing the pc. It's like putting goods on the counter then at the last minute saying "actually, I don't want that". It's perfectly fine to do. The case here with these Best Buy codes, they are fine to cancel the orders of an obvious mistake ($00.01 instead of $50.00??) and refund the cents. Correct me if I'm wrong, but a retailer doesn't have to sell you anything and can happily reject offers at point of sale. They just can't renegade on the deal if it's gone through (as in take the goods away once you've bought it.) I've ordered CD's online when the place says they have them instock, they take the money, two weeks later they say can't fulfil the order and have refunded the money. What's the problem? Should I go sue them now? Please correct me if I'm wrong.
Posted July 14, 2013
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Magnitus: Here, we have law against the practice, at least for retail:

http://www.opc.gouv.qc.ca/en/consumer/topic/price-discount/store/advice/policy-accuracy/#.UeItim0__4Y

For retail, I think it's a fair law (I'd have to think about it more in the context of online orders).
Yeah we have similar laws here, too. No awesome ten bucks off clause though :D
Posted July 14, 2013
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langurmonkey: No and buying a game that was offered for 1 cent is not stealing.
It's very close to it. Actually, if you want the game for 1 cent, why don't you just fucking pirate the damn thing? It's MUCH less harmful than exploiting an obvious flaw.

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langurmonkey: One could say, it is a douche bag thing to do, taking advantage of such a mistake but it is not stealing. The victims in this thread, are no angels but Best Buy SHOULD give them what they fucking paid for. The victims here are the lesser of two evils compared to a store that doesn't give people what they purchased. It's not about entitlement, stop being stupid.
Look at yourself, you're whining because you didn't receive the game you "purchased" on a glitch. Who's being stupid here?

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langurmonkey: People don't like being deceived. People don't like the idea that a store thinks it has the right to not give customers what they paid for. I doubt people are bitching because they feel entitled to 1 cent games. Remind me, never to do business with you...
No one has been deceived. Get out of your own little world and look around. Games don't cost 1 cent. Every fucking person in the world knows that. If you tried to purchase it, you knew that it was an obvious mistake. It could have worked and you could be bragging about how awesome you are for abusing a glitch in BB's server, but it didn't work, deal with it.

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langurmonkey: A DEAL IS A DEAL.
But it was not a deal, it was an obvious pricing mistake. I don't know how the laws in the US are, but here stores are not legally obligated to fulfill contracts when there's an obvious pricing mistake, such as the case here. Of course they would have to refund the money, though.
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langurmonkey: This is one problem that plagues the world today. Too many people like you, who don't even know what personal responsibility is. Too many people running away, backing out or changing the rules when things are not in their favor due to their own mistakes after they agreed to something. And then other people get screwed. It doesn't matter if someone ordered 1000000 copies. A deal is a deal.
But it's not a fucking deal. It was a CLEAR mistake, which is a completelly different thing. There are many circumstances that could make a contract legally invalid. There is no such a thing as "a deal is a deal".

A U$0.01 price for a recently-released game is not a deal, it's a bug, a glitch, an error, you name it.
Post edited July 14, 2013 by Neobr10
Posted July 14, 2013
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langurmonkey: It is my RIGHT to keep it. A deal is a deal. But of course, me not being an evil bastard, would sign the deed over to a member of the old lady's family and tell them to make sure something like this doesn't happen again or the family could lose the house. BUT the old lady has no right to not let me have the house, after she signed it over to me.
And a judge would support me in court.
Oh no, he wouldn't, unless there are no civil laws in US. People with mental problems can't practice acts such as signing contracts without being assisted by someone else. The contract is invalid in that case.
Posted July 14, 2013
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Lifthrasil: When a store advertises with low prices, they have to honor those prices. Otherwise any store would write ridicolously low prices in their catalogues and ads just to get people into the store (where they then can tell them: sorry, the price you came for is not available. But you can buy this or that instead).
But that's the thing, it's not just a low price, it's a clear mistake. Our consumer laws also force stores to honor the advertised prices. However the judges here do make a difference between believable low prices and obvious pricing mistakes. One case that i remember was when some consumers bought expensive air conditioners for something like U$10 instead of the normal price, and the court obviously decided that the store didn't have to honor these deals, because it was a clear mistake.

Something being priced at 0.0002% of it's normal price (which is the case here with Metro Last Light) doesn't look like a real deal to me.
Post edited July 14, 2013 by Neobr10
Posted July 14, 2013
I always thought your "receipt" was your contract, so they should have to honour it I would think, even from a PR standpoint.

Its not something I would get in a lather about personally, easy to see somebody goofed, I wouldn't persue it myself.
Posted July 14, 2013
low rated
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langurmonkey: No and buying a game that was offered for 1 cent is not stealing.
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Neobr10: It's very close to it. Actually, if you want the game for 1 cent, why don't you just fucking pirate the damn thing? It's MUCH less harmful than exploiting an obvious flaw.

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langurmonkey: One could say, it is a douche bag thing to do, taking advantage of such a mistake but it is not stealing. The victims in this thread, are no angels but Best Buy SHOULD give them what they fucking paid for. The victims here are the lesser of two evils compared to a store that doesn't give people what they purchased. It's not about entitlement, stop being stupid.
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Neobr10: Look at yourself, you're whining because you didn't receive the game you "purchased" on a glitch. Who's being stupid here?

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langurmonkey: People don't like being deceived. People don't like the idea that a store thinks it has the right to not give customers what they paid for. I doubt people are bitching because they feel entitled to 1 cent games. Remind me, never to do business with you...
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Neobr10: No one has been deceived. Get out of your own little world and look around. Games don't cost 1 cent. Every fucking person in the world knows that. If you tried to purchase it, you knew that it was an obvious mistake. It could have worked and you could be bragging about how awesome you are for abusing a glitch in BB's server, but it didn't work, deal with it.

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langurmonkey: A DEAL IS A DEAL.
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Neobr10: But it was not a deal, it was an obvious pricing mistake. I don't know how the laws in the US are, but here stores are not legally obligated to fulfill contracts when there's an obvious pricing mistake, such as the case here. Of course they would have to refund the money, though.
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langurmonkey: This is one problem that plagues the world today. Too many people like you, who don't even know what personal responsibility is. Too many people running away, backing out or changing the rules when things are not in their favor due to their own mistakes after they agreed to something. And then other people get screwed. It doesn't matter if someone ordered 1000000 copies. A deal is a deal.
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Neobr10: But it's not a fucking deal. It was a CLEAR mistake, which is a completelly different thing. There are many circumstances that could make a contract legally invalid. There is no such a thing as "a deal is a deal".

A U$0.01 price for a recently-released game is not a deal, it's a bug, a glitch, an error, you name it.
You are being stupid because I didn't even buy the game from BB. I bought my copy from Steam for $60 some time ago. I'm speaking against Best Buy because they have no personal responsibility. You are simply another person who has no understanding of what a deal is. In your world, everyone later unhappy with a deal could just go, it was a "CLEAR MISTAKE", a world of no personal responsibility. GROW THE FUCK UP and I hope I never have to do business with you. Seriously, don't even fucking reply to me again until you grow the fuck up and realize, in this world, people have to pay for their mistakes or run to their mommy and daddy and have them pay for their mistakes... If nobody pays for the mistakes, then expect your reputation to be ruined. Expect the world to see that you are a piece of shit. And MAYBE expect people to MAKE you pay for your mistakes depending on who you were dealing with. And no amount of screeching "CLEAR MISTAKE" will help.
Post edited July 14, 2013 by langurmonkey
Posted July 14, 2013
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langurmonkey: You are being stupid because I didn't even buy the game from BB. I bought my copy from Steam for $60 some time ago. I'm speaking against Best Buy because they have no personal responsibility. You are simply another person who has no understanding of what a deal is. In your world, everyone later unhappy with a deal could just go, it was a "CLEAR MISTAKE", a world of no personal responsibility. GROW THE FUCK UP and I hope I never have to do business with you. Seriously, don't even fucking reply to me again until you grow the fuck up and realize, in this world, people have to pay for their mistakes or run to their mommy and daddy and have them pay for their mistakes... If nobody pays for the mistakes, then expect your reputation to be ruined. Expect the world to see that you are a piece of shit. And MAYBE expect people to MAKE you pay for your mistakes depending on who you were dealing with. And no amount of screeching "CLEAR MISTAKE" will help.
You are acting like a spoiled little brat that didn't get free candy and i'm the one who needs to grow up? Yeah right. Again, look at yourself. You tried to exploit an obvious flaw because you're such an AWESOME guy, but it didn't work, DEAL WITH IT. If it had worked, great, you would have acquired a new AAA title probably at the expense of someone's job, but it didn't. Stop crying like a little kid, it just makes you look even more stupid than you already are. You're just a bastard trying to take advantage at the expense of someone else's mistake, yet you're the one complaining about how "evil" companies are. Can you smell the hypocrisy?

You tried to exploit a glitch, but it didn't work. Period. If you think you have the right to get a free game from BB go on, hire a lawyer, sue them. Just do it. Crying like a retard in a gaming forum won't do shit, though.
Post edited July 14, 2013 by Neobr10
Posted July 14, 2013
I remember not to long ago when Best Buy refused to honor that spend more than $100, get $50 off.


Best Buy does this shit to get you to go to their store or their site.
Posted July 14, 2013
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Immoli: I remember not to long ago when Best Buy refused to honor that spend more than $100, get $50 off.

Best Buy does this shit to get you to go to their store or their site.
Because an idiot forgot to exclude gift cards.

That would have cleared Best Buy out completely had they not canceled the original thing once they found out what was up.

They DID honor it to those who originally did it, but future people couldn't. Deal was canceled, basically.
Post edited July 14, 2013 by TVs_Frank
Posted July 14, 2013
low rated
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langurmonkey: You are being stupid because I didn't even buy the game from BB. I bought my copy from Steam for $60 some time ago. I'm speaking against Best Buy because they have no personal responsibility. You are simply another person who has no understanding of what a deal is. In your world, everyone later unhappy with a deal could just go, it was a "CLEAR MISTAKE", a world of no personal responsibility. GROW THE FUCK UP and I hope I never have to do business with you. Seriously, don't even fucking reply to me again until you grow the fuck up and realize, in this world, people have to pay for their mistakes or run to their mommy and daddy and have them pay for their mistakes... If nobody pays for the mistakes, then expect your reputation to be ruined. Expect the world to see that you are a piece of shit. And MAYBE expect people to MAKE you pay for your mistakes depending on who you were dealing with. And no amount of screeching "CLEAR MISTAKE" will help.
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Neobr10: You are acting like a spoiled little brat that didn't get free candy and i'm the one who needs to grow up? Yeah right. Again, look at yourself. You tried to exploit an obvious flaw because you're such an AWESOME guy, but it didn't work, DEAL WITH IT. If it had worked, great, you would have acquired a new AAA title probably at the expense of someone's job, but it didn't. Stop crying like a little kid, it just makes you look even more stupid than you already are. You're just a bastard trying to take advantage at the expense of someone else's mistake, yet you're the one complaining about how "evil" companies are. Can you smell the hypocrisy?

You tried to exploit a glitch, but it didn't work. Period. If you think you have the right to get a free game from BB go on, hire a lawyer, sue them. Just do it. Crying like a retard in a gaming forum won't do shit, though.
Dude, are you even reading what I write to you or just reading every 3rd sentence in anger and then replying? 1. I did not buy the game for 1 cent. So I'm not a victim of BB. 2. This is NOT ABOUT ME being entitled to 1 cent games so I'm not being a spoiled brat, you twit. 3. Personal responsibility in this world is more important than a few people's jobs. If everyone decided to just throw personal responsibility out the window, the world will to too fucked up to live in. Best Buy is setting a bad example for the world. 4. Why does on have to be an angel to point out that a corporation is doing something wrong? Nobody is a fucking angel in this world. Should we just all stay quiet and not say something when we see something seriously wrong? 5. Like I said before, grow up. A deal is a deal. Even if it benefits people you consider to be bastards. It makes no difference, if a game is being sold for 1 cent, $10, $60, $100. Best Buy made a deal to a bunch of people and then wormed their way out. Unacceptable. Best Buy has has no personal personality like you. I'm assuming that is why you are against me in this. You would of done the same thing in their shoes...

PS
All of you who low rated my previous post in this thread are nothing but stupid cowardly pieces of shit who waste oxygen everyday on this Earth. Have a nice day. :)
Post edited July 14, 2013 by langurmonkey
Posted July 14, 2013
low rated
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Magnitus: Here, we have law against the practice, at least for retail:

http://www.opc.gouv.qc.ca/en/consumer/topic/price-discount/store/advice/policy-accuracy/#.UeItim0__4Y

For retail, I think it's a fair law (I'd have to think about it more in the context of online orders).

Many customers, upon hearing that the price is different will nonetheless feel pressure to buy the product once at the cash in order not to look stingy.

And let's not forget it's cheating customers who aren't vigilant about checking the bill.

This law discourages retailers from taking advantage of both those things.

For a while, the Best Buy in my area made many pricing mistakes and I got at least a handful of DVDs free due to pricing mistakes. They learned and now, they don't make those mistakes anymore.

Would they have learned if the law was not in place? I don't think so.
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Momo1991: Exactly my point - they had to be MADE to act reasonably and fairly. That's just not good business no matter how you cut it in the corporate spreadsheet. Each person that was taken advantage of never went back to Best Buy - and if you do that with pricing, then you do it with defective merchandise and then you do it with horrible customer service, you whittle away your customer base relentlessly. Then you don't have the money to stock your stores, train your people properly, ensure best practices in handling merchandise etc...and this becomes a death spiral to your business...

As to Khandagar's point, in the US when a supermarket advertises a product for sale and they run out of the product before the listed sale date is over, they give "rain checks" for the sale price on the goods when they get them back in stock. Of course this means making another trip to the store so the onus is on the customer to go back for the goods at the sale price. But at least the sale remains valid ;-p
You could back me up in this thread while I'm being attacked by Neobr10 nonstop and low rated, considering I'm on your side...fighting for people like you...in this thread.


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Immoli: I remember not to long ago when Best Buy refused to honor that spend more than $100, get $50 off.

Best Buy does this shit to get you to go to their store or their site.
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TVs_Frank: Because an idiot forgot to exclude gift cards.

That would have cleared Best Buy out completely had they not canceled the original thing once they found out what was up.

They DID honor it to those who originally did it, but future people couldn't. Deal was canceled, basically.
Then Best Buy shouldn't hire idiots.
Post edited July 14, 2013 by langurmonkey
Posted July 14, 2013
low rated
Well I was hoping this thread would not degenerate into a fight :-(

I don't really have a clear cut opinion for either side to tell you the truth except that I really think Best Buy runs a very poor business. I knew the 1 cent game was an error but I also don't like how Best Buy has handled it either. There's no winner in this - just upset people from both sides. But Best Buy caused this mess and I do think they should clean it up. Frankly I'd be happy to get a letter of apology but it appears that Best Buy can't even step up to that level of responsibility.
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This is my favourite topic
Community
General discussion (archive)Best Buy screws up royally but won't make good(171 posts)(171 posts)
(171 posts)